Where Innovations Meet Solutions
Today’s information technology (IT) environment is comprised of multiple platforms with varying levels of business-critical needs and a level of complexity that can severely impact IT efficiency and staff productivity. Consistent hardware maintenance can help companies anticipate change, decrease outages and system failures, and lower the total cost of ownership. As the scope and complexity of today’s enterprise technology continues to evolve, coordination of IT resources can require higher skill levels and deeper understanding of a wide array of technologies.
Virtual Technology, Inc. offers comprehensive hardware maintenance and warranty services designed to protect your equipment during both in-warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or increase coverage for your post-warranty machines, Virtual Technology, Inc. offers access to knowledge-rich resources, experienced technicians, extensive parts planning with a time based parts network, and flexible service level options designed to meet your specific business needs.
Providing prompt and efficient access to our services
Our integrated service delivery model allows us to respond to your needs in a timely and efficient manner.
When problems arise, you can call 1-800-810-4462, the only phone number you need to connect you to the appropriate remote support call center. Skilled, experienced remote technicians can lead you through initial problem determination and resolution. When needed, an onsite specialist can be dispatched to resolve the problem, helping to get your hardware up and running. Virtual Technology’s global network of knowledge databases help to resolve your IT issues promptly, limiting downtime and losses.
Service plans that help you realize the value of your IT investment
Managing your information technology across platforms and brands can be a complex task. You are challenged with selecting the right complement of support services to keep pace with your ever changing environment. As a part of Virtual Technology’s commitment to help you achieve your business goals, we have created easy to use service solutions for our clients who want to simplify their approach to maintenance service.