Hitachi Service | Virtual technology

Hitachi Service

Hitachi Support and Third-Party Services

Because business costs always seem to be on the rise, it matters more than ever before that you find cost-effective methods for IT support—without sacrificing your total IT efficiency.

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Services We Offer

Virtual Technology makes it possible to go beyond typical OEM support protocols. In fact, we’re a respected leader in Hitachi 3rd-party maintenance worldwide, just as we are for multiple leading brands.

What does this mean for you?

It means your investment will last longer than its end of service life, or EOSL. It means extra protection from OEM directives to refresh your product. Finally, it means a cost-effective, reliable support system that stands at the ready to take care of issues before they arise, not just after.

Of course, not all third-party servicers provide the same expertise. Some only offer one level of service. At Virtual Technology, we provide multiple-tiered SLAs that match your data center’s needs. With over 30 years of field service expertise, we make certain that your Hitachi hardware stays functional well into the future with multiple support options.

Choose the Support Level that Works for You

Whether you require basic maintenance during regular business hours or premium coverage any hour of the day or night, we have a plan for your infrastructure. Talk to a VT specialist to determine what is right for your business.

No matter what Hitachi products you’re currently using, we offer the following service benefits:

Seamless support to further hardware’s lifespan (warranty past EOSL)
Low-cost services at a fraction of the fees charged by other support companies
Call-in number for accelerated support
100% coverage on all system components during agreement term
Flexible need-matched service levels
Calls and services provided by global field engineers
A “mission-critical” company philosophy to solve your problems quickly

Ready to Get Started?

Look to Virtual Technology for Hitachi support & third-party expertise. Ready to create your service ticket? Call us at (248) 524-0958 or email us at sales@virtualtechnology.com

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Late last year a Virtual Technology System Engineer assisted us with the restoration of nine servers after a power outage. The System Engineer helped us analyze the fault condition of each server and created a course of action to restore each server to working condition. The System Engineer also ... Read More

AT&T

This letter was written to applaud the efforts of the Virtual Technology staff for the services they have provided Kohler Co. Often times, good deeds go unnoticed. We get caught up in the day to day rat race and fail to appreciate the good things that happen. I would like to thank their sales and te... Read More

KOHLER FAUCETS

I wanted to take the time to send you and your company a large thank you. Up until 2003, our organization relied on Sun Maintenance to manage our support contracts. It was at that time your company introduced us to your alternative maintenance programs. We have been able to cut our cost by as much a... Read More

MAGNA DRIVETRAIN

I also evaluated other companies Support. Your knowledge, pride in service, and customer attitude proved this was a 'fit'. I made the right choice with VTI.

LOCKHEED MARTIN

We have been working with your company for 10 years and can honestly say that your staff has never let us down.

BOEING COMPANY

I just wanted to let you know how much I appreciate everyone in your technical/customer support department. At other companies I have to leave a message and hope someone will return my call within a short time. At Virtual Technology, everyone I have talked to has been so friendly and so eager to ... Read More

Motorola

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