Service Level | Virtual technology

SERVICE LEVEL

Onsite Hardware Support Service Levels

Virtual Technology Inc. believes in customized solutions for your IT needs. We offer multiple tiers of third party onsite hardware maintenance and tech support that help you balance budget constraints and necessary features in your service level agreement.

Request information

Standard Service

We offer standard service tiers that you can examine below. We also craft customized SLAs for customers that require different service levels for discrete worksites or contracts tailored to your system needs. Look over the tier guidelines below, and contact our support team if you have any questions. Please note that the below service levels are merely guidelines to provide an overview of what we can offer. Specific service level plan details will vary.

Tier 1+

If your system demands maximum availability, our top-tier service provides a 24/7 help desk, as well as onsite hardware maintenance visits within four hours, 365 days a year.

Tier 1

For companies that require high availability services, this tier offers a 24-hour help desk Monday through Friday, as well as four-hour onsite hardware support.

Tier 2

If your system demands maximum availability, our top-tier service provides a 24/7 help desk, as well as onsite hardware maintenance visits within four hours, 365 days a year.

Tier 3

We present an economical option with this tier. You’ll receive eight-hour help desk services and third party onsite hardware support (with a four-hour response time) on weekdays, excluding holidays.

Tier 4

This tier is an affordable option for onsite maintenance of non-mission-critical equipment. We provide next-day on-site support, and you can also call our eight-hour help desk Monday through Friday.

Looking for a Product/Service?

You're In Good Company

Read All Reviews

Late last year a Virtual Technology System Engineer assisted us with the restoration of nine servers after a power outage. The System Engineer helped us analyze the fault condition of each server and created a course of action to restore each server to working condition. The System Engineer also ... Read More

AT&T

This letter was written to applaud the efforts of the Virtual Technology staff for the services they have provided Kohler Co. Often times, good deeds go unnoticed. We get caught up in the day to day rat race and fail to appreciate the good things that happen. I would like to thank their sales and te... Read More

KOHLER FAUCETS

I wanted to take the time to send you and your company a large thank you. Up until 2003, our organization relied on Sun Maintenance to manage our support contracts. It was at that time your company introduced us to your alternative maintenance programs. We have been able to cut our cost by as much a... Read More

MAGNA DRIVETRAIN

I also evaluated other companies Support. Your knowledge, pride in service, and customer attitude proved this was a 'fit'. I made the right choice with VTI.

LOCKHEED MARTIN

We have been working with your company for 10 years and can honestly say that your staff has never let us down.

BOEING COMPANY

I just wanted to let you know how much I appreciate everyone in your technical/customer support department. At other companies I have to leave a message and hope someone will return my call within a short time. At Virtual Technology, everyone I have talked to has been so friendly and so eager to ... Read More

Motorola

Manufacturers